Shipping policy
Last Updated: August 2026
Thank you for shopping with VIBES Jordan, operated by Ronaq Al Tamayoz for Cosmetics Trading (مؤسسة رونق التميز لتجارة مستحضرات التجميل).
This Shipping Policy explains how we process and deliver your orders.
⸻
Shipping Area
We currently ship only within the Hashemite Kingdom of Jordan.
At this time, international shipping is not available.
⸻
Order Processing
Orders are typically processed within 1 business day after order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Please note that processing time is separate from delivery time.
⸻
Delivery Time
Estimated delivery times are:
- Amman, Zarqa, Irbid: 1–2 business days
- Other governorates: 2–4 business days
Delivery times are estimates and may vary due to weather conditions, public holidays, or courier delays.
⸻
Shipping Fees
Shipping charges are calculated at checkout based on your delivery location.
Any applicable delivery fees will be clearly displayed before completing your purchase.
⸻
Order Tracking
Once your order has been dispatched, you may receive shipping updates if available through our delivery partner.
⸻
Failed Deliveries
Please ensure that your shipping address and contact information are accurate.
If delivery cannot be completed because of incorrect information provided by the customer, additional shipping charges may apply for re-delivery.
⸻
Delayed Shipments
While we make every effort to deliver orders on time, delays may occasionally occur due to circumstances beyond our control.
VIBES Jordan is not responsible for delays caused by courier services, weather conditions, or public holidays.
⸻
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and include:
- Your order number
- Clear photos of the damaged package and product
We will review your request and provide an appropriate solution.
⸻
Contact Us
If you have any questions regarding shipping, please contact us:
VIBES Jordan
Operated by: Ronaq Al Tamayoz for Cosmetics Trading
Email: vibesjordan.2026@gmail.com
Phone / WhatsApp: +962 79 638 4026